Learning Centers Office Assistant

Position Summary

The Learning Centers Office Assistant position is a customer service focused. Office Assistants are responsible for providing customer service for all guest and visitors. The Office Assistants help with the daily operations of the centers and provide support for all JMU students who utilize our tutoring services. This position provides general office support.

Office Assistants staff two reception desk areas with the centers during the hours of 9:00 am – 8:00 pm Monday through Thursday, 9:00 am – 2:00 pm on Friday and 12:00 noon – 8:00 pm on Sunday. Office Assistants report to the James Madison University Learning Centers Senior Associate Director, Dr. Audrey Robinson.

 

Minimum Qualifications

• Currently enrolled in a minimum of 6 credits as an undergraduate student at James Madison University.
• Good academic standing (GPA) at James Madison University.
• Availability to work approximately 8-10 hours per week, including evenings.
• Federal Work Study.
• Work well with others in a fast paced environment.

Preferred Qualifications

• Customer Service experience.
• General Office experience.
• Good interpersonal communication skills.
• Ability to commit to a work schedule.

Duties

• Provide customer service, greet students, faculty, staff and other visitors coming into the centers.
• Assist students in locating their tutors as needed.
• Assist student with making appointments or signing in respective program areas.
• Provide general office duties: copying, errands, stock supplies, and typing as needed.
• Answer phone, department email, and online chat and respond to questions.
• Assist with equipment and resource management: track lab equipment and supplies, inventory, etc.
• Train students how to access online or in-person tutoring services.
• Provide referrals to students for other campus services.
• Attend and complete pre-semester and semester training sessions as scheduled.
• Provide “other” administrative tasks as required.